To manage all aspects of all departments of the store to maximise sales, commercial opportunities and controlling costs to achieve business targets. Will have autonomy of the commercial, operational and HR aspects, throughout the store.

SALES MANAGEMENT
• Drive sales performance using commercial information and product knowledge with the internal tools provided.
• Actively drive sales by implementing sales building initiatives across all departments through effective analysis of the company commercial reports and visual layout.
• Determine the strategy of the store, always striving to maximise sales and store opportunities.

STORE PROCEDURES
• Maintain cash policies, controlling shrinkage to the limited/accepted loss rate and applying all health and safety procedures in the store inclusive of the stockroom.
• Controlling the cost related to petty cash expenses in line with company budgets.
• Manage the budgeted hours in the store effectively.
• Design the Ideal Rota with adequate staff to ensure high productivity.
• Competition awareness to give relevant feedback to appropriate parties such as product managers, regional managers, and teams.
• Analyze relevant data to create the best strategy for the store.
• Support the Department Managers to keep monitoring the budget.
• Ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales, and P&L.
• To ensure that policies and procedures of the company are adhered to by monitoring and putting corrective actions in place when necessary for the procedures.

PEOPLE MANAGEMENT
• Supervise managers for controlling and managing stock, product rotation, orders, and devolutions.
• Promote participatory management style and ensure a positive working environment exists within all the departments in the store.
• To have clear, timely and effective communication with various departments, and ensure relevant follow-up with the overall store team.
• Effective conflict resolution respecting Company standards.
• Identify potential talent in all the departments, provide adequate feedback through performance reviews and Personal development plans with the relevant follow-ups. Develop the team for future opportunities in the stores.
• Provide induction plans and relevant training for all employees in the store.
• Manage the performance of the employees and coach them when needed.
• Motivate, encourage, and inspire the team to increase sales and ensure efficiency.
• Constantly monitor the absence management and employee relations with the HR Team.
• Support in the recruitment process of the team.
• Lead by example to perpetuate the brand culture.

CUSTOMER SERVICE
• Up to date knowledge about current industry trends and to constantly analyse the competitor’s product and market to be able to maximise sales.
• Provide input to companywide projects to ensure that the brand can constantly improve performance.
• Ensure a high level of customer service standards are consistently attained in the store in all departments.

STOCK MANAGEMENT
• Ensure the store is compliant with all company initiatives.
• Merchandising the store as per the brand guidelines, according to the commercial trends.
• Ensuring effective stockroom organization.
• Effectively managing the order and replenishment to be on time as per the schedules.
• Be an ambassador for our company’s sustainability strategy.

Expected Years of Experience
• 3-4 years of related professional experience.
• Relevant knowledge of the Retail Industry.
• Solid experience managing a similar fast-paced retail operation.
• Proven ability to maximise profitability and drive sales.
• Strong team management experience.

Expected Educational Qualification
• Bachelor’s degree or equivalent.

• Ensure daily targets are met consistently.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain to the customer fabric care instructions.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• All folded merchandise must be neatly folded and arranged in the correct order
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ensure that items have price tag, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters and merchandise stores , showroom windows and ensure the floor is cleaned
• Regularly clear fitting rooms
• Help customers try on or fit merchandise.
• Increase the customer base by adding new customers to the mailing list
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Estimate and quote trade-in allowances.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Bag or package purchases, and wrap gifts.
• Estimate cost of repair or alteration of merchandise.
• Practice security measures that help prevent theft and understand the procedures for handling shoplifters

• 1-2 years experience in a Customer Service / Sales role
• Minimum of High school certificate with fluency in spoken and written English and any other language
• Ability to work in a fast paced team oriented environment
• Cheerful attitude and with excellent communication skills
• Ability to work under pressure and target driven environment

Ensure daily targets are met consistently.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain to the customer fabric care instructions.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• All folded merchandise must be neatly folded and arranged in the correct order
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ensure that items have price tag, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters and merchandise stores , showroom windows and ensure the floor is cleaned
• Regularly clear fitting rooms
• Help customers try on or fit merchandise.
• Increase the customer base by adding new customers to the mailing list
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Estimate and quote trade-in allowances.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Bag or package purchases, and wrap gifts.
• Estimate cost of repair or alteration of merchandise.
• Practice security measures that help prevent theft and understand the procedures for handling shoplifters

• 1-2 years experience in a Customer Service / Sales role
• Minimum of High school certificate with fluency in spoken and written English and any other language
• Ability to work in a fast paced team oriented environment
• Cheerful attitude and with excellent communication skills
• Ability to work under pressure and target driven environment

• Responsible to manage the department on a day-to-day basis whilst balancing strategic goals of the Company and to handle all aspects of the store operations in line with Company objectives.

• To meet the targets or to ensure that procedures are in place, driving them, monitoring and putting corrective actions in place, when necessary, for Security, Shrinkage, Cash-desk management, Administration management as well as Health and Safety.

• Use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.

• Drive marketing initiatives and sales performance and manage the budget of hours in the store effectively.

• Design the ideal Rota to ensure staff coverage in the store at all times.

• Be well aware of the Competitors, involve and create / manage relationships and / or do Competitor Shopping giving relevant feedback to appropriate parties such as product managers, regional managers and teams.

• Control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs and make sure these are in line with Company budgets.

• Follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store and ensure high level of customer service is offered in the store leading by example, and drive, monitor and support customer service action plans as well as to train the team in providing excellent customer service.

• Manage customer issues as they arise and thrive for Customer satisfaction.

• To understand and reinforce the company return policy.

• To forward thinking and planning with low-cost initiatives

• Have clear, timely and effective communication with Head Office, Product Managers, Regional Manager and/or Commercial Directors and with the store overall with the relevant follow-ups.

• Manage conflict effectively respecting Company standards and provide/ receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team.

• Develop the team through trainings, performance reviews and Personal development plans with the relevant follow-ups.

• Ensure that the stock room is organized efficiently and the order and replenishment are done timely and effectively and ensure that the store is merchandised according to the standards-best sellers and current trends.

Expected Years of Experience
• 3-4 years of related professional experience.
• Good knowledge of the Brand.
• Solid experience managing a similar fast-paced retail operation
• Proven ability to maximize profitability and drive sales
• Strong team management experience
• Has led a stable and consistent career for fashion, market, competitors and trend awareness

• Ability to lead by example, motivate and develop staff.
• Shows logical and positive behaviors systematically and in line with Company standards.
• Forward planning skills and Commercial awareness.
• Attention to detail and ability to multitask, Goal orientated and flexible.
• Uses initiative to seek proactive solutions.
• Reacts positively to change and encourages the same in others.
• Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
• Excellent communication (both verbal and written) and interpersonal skills.
• Takes ownership of self-development.
• Endorses responsibility for their actions, behaviors and decisions.
• Tenacious and resilient.
• Ability to work autonomously and as part of a team.

RESPONSIBILITIES

• Receive, store, and issue supplies and equipment and compile records of supply transactions.

• Verify that supplies received are listed on requisitions and invoices. Sort and place inventory in storage areas according to predetermined sequence such as size, type, or product code.

• Keep records of materials or items (including surplus materials) received or distributed in accordance with established procedure. Maintain weekly cycle counts of all stocked items and compile stock report on daily, weekly and monthly basis.

• Ensure that all work-areas are clean and well maintained.

• Ensure sure that garment care is carried out allowing for the product to reach the sales floor in the best possible condition.

• Check stock daily to ensure that all products are adequately stocked and available for disposal.

• Maintain security of items in the store.

• Fill requisitions for materials and assists in inventory taking.

• Inspect materials received for quantity and condition.

• Perform related duties and responsibilities as required.

Expected Years of Experience

•  1-2 years local experience in a Storekeeper role.
•  Expected Educational Qualification
•  Minimum of High school certificate with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES

• Analytical and mathematical skills with ability to work with numbers

• Ability to work under pressure

• Should have basic computer skills

RESPONSIBILITIES
• Maintain control over the various zones in the shop floor
• Maintain a positive and cheerful attitude with the team and motivate them constantly to sell more
• Monitor and drive performance level of staff in terms of achieving daily targets & maintaining high level of customer service.
• Responsible to increase the Transformation Rate (Convert visitors to the store to customers)
• Monitor and drive hourly sales, daily sales and monthly targets
• Check stock daily to ensure that all products are adequately stocked and available for customers
• Train and promote high customer service standards

KNOWLEDGE, SKILLS AND EXPERIENCE
Expected Years of Experience
2-3 years’ experience in a Customer Service or Sales role in a Retail environment
Expected Educational Qualification
Bachelor’s Degree preferred with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES
Ability to work in a team-oriented environment
Zeal and enthusiastic personality
Ability to work under pressure and with tight deadlines

Expected Years of Experience
• 1-2 years’ experience in a Retail sales environment
• Expected Educational Qualification
• Bachelor of Arts with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES
• Creative with an artistic flair and ability to work independently
• Ability to work in a team oriented environment
• Zealous and enthusiastic personality
• Ability to work under pressure and with tight deadlines

• Promote and monitor quality service among staff through training and by acting as a positive role model
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Working with the Store Manager to meet the long range retail and company objectives
• Responsible for work schedules, break periods, work hours and vacations.
• Provide the Store Manager with a weekly update on the progress of the store and staff
• Ensure proper store image.
• Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
• Responsible for addressing customer grievances and inquiries.
• Ensure store security
• Evaluate staff performance and development needs.
• Delegate responsibilities between the staff

• 3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
• MOFA attested Bachelors degree
• Ability to work in a fast paced team oriented environment
• Zeal and enthusiastic personality
• Ability to work under pressure and target driven environment